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Service Delivery Lead

500 € Recompensa
1 vacante

Remoto parcial
3 años de experiencia
Indefinido · Jornada completa
Inglés C1
Salario no disponible

Our client's employees work every day to help millions of people and businesses prosper, this is its way. The idea is that our actions can have a positive impact on customers, employees, shareholders, and the communities we serve.  To further deliver on our vision, we’ve recently launched a new autonomous company that will comprise our most disruptive payments businesses, creating one of the largest private fintech companies in the world. This new company will help bring instant digital payments to everyone, everywhere, via a focus on three distinct business verticals:
  • Merchant Solutions: our goal is to build a global, open merchant payment platform and consolidate Santander as an acquiring world leader.
  • Trade Solutions: our vision is to deliver fast, efficient trade finance, supply chain, and FX payments solutions for international SMEs that were once only accessible to larger corporations.
  • Consumer Solutions: our aim is to deliver simple, highly engaging payment solutions for individuals in order to become embedded in our customers’ everyday life.
  • It is an exciting time to join this newly launched company, with the backing of our client.  We'll value your commitment to our shared success and you’ll benefit from a dynamic, fast-changing working environment with opportunities for career development and ongoing training and support.
Understand fully all the E2E and B2B Processes third parties, relevant Internal and External Stake Holders
Define and support the calendar  to support BAU activity 
Responsible for reviewing and influencing the Target Operating Model including:
  1. Understand and agree SLA’s signed off with the client
  2. Understand any KPI’s and how they are measured
  3. Define any alerting and dashboards aligned with our Alerting Standards requirements
  4. Responsible for  coordinating all:
  5. Deployment Management
  6. Incident Management
  7. Reporting (Daily/Weekly/Monthly)
  8. Manage the Introduction to Service activities
  • 2 years experience in Payments, in depth experience of Spanish payment schemes.
  • Essential to a working knowledge of English
  • Desiarable to have an working knowledge of Monitoring tools and processes
  • Deirable to have a working knowledge of Incident Managment techniques
What they offer
Horario flexible
Horario de entrada y salida flexibles, libertad para gestionar asuntos personales o familiares.
Seguro médico
La empresa ofrece o financia un seguro de salud, además del reglamentario.
Remote friendly
Libertad para trabajar algunos días de la semana desde casa.
Cursos y certificaciones
La empresa financia cursos de formación relacionados con las funciones del puesto.
La empresa proporciona un ordenador o móvil para realizar las funciones de trabajo.
Jornada reducida en verano
En los meses de verano se establece jornada intensiva con horarios reducidos.
¿Conoces un Service Delivery Lead?
Si así es, puedes recomendarlo en esta oferta y si es contratado, te llevas nuestra recompensa.500€ de recompensa si encuentras al candidato ideal!
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Siguientes pasos
Revisión de tu perfil
Nuestro equipo de expertos evaluará tu perfil para ver si se ajusta con la oferta. Te informaremos tanto si es así como si no.
Entrevista telefónica
Si tu perfil encaja con lo que estamos buscando, te llamaremos para completar y validar tu perfil.
Entrevista con cliente
Una vez evaluado por nuestro equipo, lo compartiremos con nuestro cliente para que realice las pruebas y/o entrevistas oportunas.
Oferta y contratación
¡Enhorabuena! Has sido el candidato seleccionado. Nos pondremos en contacto contigo para darte la buena noticia.