As a Senior Technical Support Engineer, your job will focus on supporting all the different areas of the business with a team of specialists. You will:

• Assist business groups to develop an understanding of their operations and technology solutions to streamline work.
• Troubleshoot and debug software and infrastructure issues raised by end-users of in-house built, proprietary software.
• Verify and document bugs for tracking and escalation.
• Identify and drive platform Incidents, managing communication with stakeholders and coordinating with development teams.
• Become an expert in Ebury’s products.
• Liaise with the Software Engineering team to establish support workflows and monitoring plans for new products and projects.
• Develops and maintains relations with external software providers support and vendors.
• Provide professional support and incident management to internal and end-users.
• Coordinates with other departments and performs assessment and customization of new technologies, projects, outputs and tools used in any area related to applications.
• Collaborate with other software development engineers on process enhancements and code reviews.

Candidate required skills

• Experience providing L2/L3 support in a cloud software platform.
• Excellent communication skills in English.
• Have proficient problem-solving skills and strong technical troubleshooting skills.
• Software development experience with Python and Django.
• Familiar with AWS Cloud and Linux administration.
• Work remotely for at least 1 year

Candidate valuable extra skills

• Experience with Agile Methodologies and Continuous Integration.
• Knowledge of front-end technologies, such as HTML, CSS, JavaScript, jQuery.
• PostgreSQL, MongoDB, ElasticSearch, Celery, Redis
• Kibana, Grafana, Prometheus, Nagios, Sentry
• Business Intelligence and CRM Tools
• Knowledge of financial processes
• Anything you think could be useful for us? Go for it!

More reasons to join us?

• Work on remote-first teams, so you won’t miss on water cooler conversations
• You will work remotely, but you will never feel alone. Get introduced to others via Donuts 
• Live wherever you want (preferred time zone: EU and South America (GMT-5 max)), but we look for stability. At this point in time, we are not open to digital nomads.
• Work autonomously. 
• Keep 100% focused!