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Helpdesk / Técnico de soporte

Madrid
2 años
WHY YOU SHOULD CONSIDER THIS OPPORTUNITY
Santander employees work every day to help millions of people and businesses prosper, this is the Santander Way. The idea that our actions can have a positive impact on customers, employees, shareholders and the communities we serve.  To further deliver on our vision, we’ve recently launched a new autonomous company that will comprise our most disruptive payments businesses, creating one of the largest private fintech companies in the world.

This new company will help bring instant digital payments to everyone, everywhere, via a focus on three distinct business verticals:
  1. Merchant Solutions: our goal is to build a global, open merchant payment platform and consolidate Santander as an acquiring world leader.
  2. Trade Solutions: our vision is to deliver fast, efficient trade finance, supply chain and FX payments solutions for international SMEs that were once only accessible to larger corporations.
  3. Consumer Solutions: our aim is to deliver simple, highly engaging payment solutions for individuals in order to become embedded in our customers’ everyday life.
It is an exciting time to join this newly launched company, with the backing of Santander.  We'll value your commitment to our shared success and you’ll benefit from a dynamic, fast changing working environment with opportunities for career development and ongoing training and support.

WHAT YOU WILL BE DOING

- Actively monitor the Payments Hub environment, using the tools provided. 
- Support deployment activity in order to ensure deployments are carried out with no harm done to the production environment.
- Carry out periodic systems checks, noting results in the required way.
- Support Incident activity in order to help the team ensure correct resolution.
- Run daily maintenance checks, carrying out required system housekeeping.
- Be the first point of contact for customers reporting incidents Suggesting improvements to processes, routines and run books to improve efficiency.
- Be prepared to work rotating shifts in a 24/7/365 Production environment. 

WHAT YOU NEED TO BRING

- Around 2-6 years os experience in Helpdesk positions.
- High level of English (C1).
- Willing to work in 24x7 shifts.
- Work in a hybrid way in Boadilla del Monte.
Horario flexible
Horario de entrada y salida flexibles, libertad para gestionar asuntos personales o familiares.
Seguro médico
La empresa ofrece o financia un seguro de salud, además del reglamentario.
Remote friendly
Libertad para trabajar algunos días de la semana desde casa.
Ticket restaurant
La empresa ofrece o financia tickets restaurant para las comidas entre semana.
Cursos y certificaciones
La empresa financia cursos de formación relacionados con las funciones del puesto.
Bono transporte
La empresa facilita o financia el bono de transporte.
Tickets guardería
La empresa ofrece o financia tickets de guardería para los empleados con hijos.
Jornada reducida en verano
En los meses de verano se establece jornada intensiva con horarios reducidos.