Our client's employees work every day to help millions of people and businesses prosper, this is its way. The idea is that our actions can have a positive impact on customers, employees, shareholders, and the communities we serve.  To further deliver on our vision, we’ve recently launched a new autonomous company that will comprise our most disruptive payments businesses, creating one of the largest private fintech companies in the world.

1. Merchant Solutions: our goal is to build a global, open merchant payment platform and consolidate Santander as an acquiring world leader.
2. Trade Solutions: our vision is to deliver fast, efficient trade finance, supply chain, and FX payments solutions for international SMEs that were once only accessible to larger corporations.
3. Consumer Solutions: our aim is to deliver simple, highly engaging payment solutions for individuals in order to become embedded in our customers’ everyday life.

• Actively monitor the Payments Hub environment, using the tools provided. 
• Support deployment activity in order to ensure deployments are carried out with no harm done to the production environment.
• Carry out periodic systems checks, noting results in the required way.
• Support Incident activity in order to help the team ensure correct resolution.
• Run daily maintenance checks, carrying out required system housekeeping.
• Be the first point of contact for customers reporting incidents
• Suggest improvements to processes, and routines, and run books to improve efficiency.
• Be prepared to work rotating shifts in a 24/7/365 Production environment. 

• Around 2-3 years of experience in Helpdesk positions.
• High level of English (C1).
• Willing to work 24x7 shifts.
• Work in a hybrid way in Boadilla del Monte.

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