About BevServ:

At BevServ, we are leaders in digital solutions for the FMCG industry. Through our innovative Nuddo platform, we redefine experiences for consumers, brands, and restaurants, creating value with cutting-edge technology. Our mission is to transform the industry with customized solutions that excel in efficiency and creativity. With an international presence and a dynamic team, we are committed to designing and delivering high-performance systems that exceed expectations.

We are looking for a talented and proactive Field Systems Engineer with excellent English skills to join our team in Madrid. This role involves collaboration with international teams, making fluency in English essential.

Key Responsibilities:

1. System Architecture and Design:

• Collaborate with cross-functional teams to design, develop, and integrate hardware and software systems.

• Support the creation and maintenance of architecture diagrams, technical documentation, and specifications.

2. Hardware and Software Integration:

• Ensure seamless integration of hardware components and software solutions in the field.

• Conduct system-level debugging and validation to optimize performance during field operations and pre-installations.

3. Delivery Management and On-Site Installation:

• Understand customer needs for installation, deployment, or customization of solutions.

• Define installation requirements, specifications, and guidelines.

• Train technicians on solution installation.

• Manage installation projects, ensuring resources, timelines, and milestones are met.

4. Customer Support, Testing, and Quality Assurance:

• Develop and execute test plans to validate system functionality and performance.

• Identify and troubleshoot issues, implementing corrective actions as necessary.

• Collaborate with the customer care team to provide exceptional support for the Nuddo platform.

5. Documentation and Communication:

• Create clear and comprehensive documentation for system designs, processes, and workflows.

• Effectively communicate with team members, stakeholders, and external partners in English.

Previous Experience:

• At least 5 years of experience in similar roles, working with B2C, B2B, or B2B2C technology products.

Key Skills:

• Excellent communication skills in English.

• Customer-centric mindset.

• Problem-solving and stress management.

• Adaptability, flexibility, and teamwork.

• Time management and professionalism.

• Technical presentation skills and continuous learning.

Technical Competencies:

• Software and systems engineering. Operating systems (Windows, Linux).

• Networking and communications.

• ERP, CRM, and field services software.

• Electrical/electronic wiring standards and interfaces.

• Real-time operating systems (FreeRTOS / Mbed).

• IoT and automation systems.

Travel Availability: At least 30%, including international travel.