menu
Collaboration Engineer L2
1.000 € Recompensagroup1 vacante
Salario no disponible
BNP Paribas Group is one of the largest international banking networks, with a presence in 72 countries. The organisation is an international financial services group, with in excess of 202,000 employees with solid roots in Europe, a significant and growing presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.
The BNP Paribas Group is organised around two main activities: Retail Banking & Services and Corporate & Institutional Banking (CIB).
The CIB IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacentres, Application Production, Security, Architecture as well as elements of the Global Services organisation.
Within the IT Platform, the Collaborative Working Domain is part of the Corporate & Institutional Banking Information Technology & Operations (CIB ITO) of BNP Paribas. Within this domain, the Messaging system administrator has to:
The BNP Paribas Group is organised around two main activities: Retail Banking & Services and Corporate & Institutional Banking (CIB).
The CIB IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacentres, Application Production, Security, Architecture as well as elements of the Global Services organisation.
Within the IT Platform, the Collaborative Working Domain is part of the Corporate & Institutional Banking Information Technology & Operations (CIB ITO) of BNP Paribas. Within this domain, the Messaging system administrator has to:
Technical Management
- Provide L2 technical support (requests and incidents) to users on Email, Instant Messaging and Mobile Device Management solutions. This includes Microsoft Exchange, Skype for Business, MobileIron, Ironport, Tivoli Directory Server, Lotus Notes and Symphony.
- Monitor messaging infrastructures across all regions in BNP Paribas, and apply remediation when an issue is encountered.
- Perform change management tasks (patch management, Disaster Recovery tests, Go Live) related to Messaging infrastructures during and outside of business hours.
- Must have a continual improvement, risk mitigation focus, and proactively improve the monitoring, efficiency, reliability, capacity and quality of all IT services under his managed perimeter.
- Responsible for having an operational up to date BCP / DR documented and tested.
Team membership
- Ensure to be proven as good team player to deliver the objectives assigned to the team.
- Work with other regional L2 Messaging teams to achieve a proper infrastructure monitoring and support coverage (follow the sun L2 infrastructure management/support).
- Work with regional service desk teams and with regional L3 Messaging teams (escalation, knowledge transfer).
Business relationship management
- Liaising with Business Application Teams, Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues, complete tasks and deliver projects in a timely fashion.
- Provide relevant communication to service desk teams and/or users because of change management or because of an incident.
- Fulfilling the SLA section related to the tower: SLA definition, reporting, dashboards.
- Ensure that the instructions and guidelines of the Group (esp. IT Security guidelines and Global ITI&P Governance) are respected and the architecture is validated.
What will you do?
- Optimize the infrastructure and drive the tower strategy in line with Head Office strategy
- Guarantee functioning of the systems by having resilient infrastructure, adequate staffing, and escalation of problems, proper documentation, good procedures/controls and monitoring.
- Define and implement comprehensive Collaborative infrastructure / service monitoring strategy
- Track and proactively manage Incidents. Devise improvement strategies to reduce incidents.
- Track and proactively manage assets.
- Develop procedures and IT controls for the tower.
Skills:
· Good knowledge and experience with following systems:
- Exchange 2016 and Microsoft Outlook
- Skype For Business
- Active directory (core knowledge of AD, GPO, scripting, etc..)
- MobileIron MDM and IronPort
- PowerShell scripting
- Understanding of core IT infra setup:
- Wintel systems : Windows Server 2012/2016
- Network : WIN/MAN/LAN topology, ICP/DMZ, F5 Load Balancer, Firewall
- Storage : NAS/SAN/DAS
- MS DNS, Windows 7/10
- 1 to 3 years’ experience working in IT infrastructure environments.
- Team and collaborative working to develop and deliver appropriate solutions skills.
- Experience of delivering strategic priorities within strict timelines.
- Customer service oriented skills.
- Fluency in English
- ITIL trained and experience with ITSM tools
Horario flexible
Horario de entrada y salida flexibles, libertad para gestionar asuntos personales o familiares.
Seguro médico
La empresa ofrece o financia un seguro de salud, además del reglamentario.
Remote friendly
Libertad para trabajar algunos días de la semana desde casa.
Ticket restaurant
La empresa ofrece o financia tickets restaurant para las comidas entre semana.
Cursos y certificaciones
La empresa financia cursos de formación relacionados con las funciones del puesto.
¿Conoces un Collaboration Engineer L2?
Si así es, puedes recomendarlo en esta oferta y si es contratado, te llevas nuestra recompensa.1.000€ de recompensa si encuentras al candidato ideal!
o comparte
Oferta Cerrada
Que no te vuelva a pasar. Crea tu alerta de empleo personalizada y recibe nuevas ofertas como ésta.
Siguientes pasos
Revisión de tu perfil
Nuestro equipo de expertos evaluará tu perfil para ver si se ajusta con la oferta. Te informaremos tanto si es así como si no.
Entrevista telefónica
Si tu perfil encaja con lo que estamos buscando, te llamaremos para completar y validar tu perfil.
Entrevista con cliente
Una vez evaluado por nuestro equipo, lo compartiremos con nuestro cliente para que realice las pruebas y/o entrevistas oportunas.
Oferta y contratación
¡Enhorabuena! Has sido el candidato seleccionado. Nos pondremos en contacto contigo para darte la buena noticia.
Ofertas similares
Ver todas