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Major incident manager

500 € Recompensa
1 vacante

madrid
Remoto parcial
4 años de experiencia
Indefinido · Jornada completa
Inglés C1
Salario no disponible

Project
To manage and maintain the Major Incident process and associated procedures initiating the Major Incident process when required, facilitating the end-to-end process to ensure timely resolution Providing an escalation point for Service Delivery Managers to discuss details of any rejected escalations and ensure they are informed of progress to ensure consistent and timely feedback to customers Responsible for key activities during an incident or crisis including being responsible for both the co-ordination of resources to restore service and the communication process to keep clients and Management updated with Incident progress Determine the priority and urgency of incidents for resolution, monitor progress and apply escalation procedures for incidents not progressions satisfactorily. Provides a central escalation point for staff and demonstrates ingenuity in applying knowledge to non-standard situations.
Role
To manage and maintain the Major Incident process and associated procedures initiating the Major Incident process when required, facilitating the end-to-end process to ensure timely resolution Providing an escalation point for Service Delivery Managers to discuss details of any rejected escalations and ensure they are informed of progress to ensure consistent and timely feedback to customers Responsible for key activities during an incident or crisis including being responsible for both the co-ordination of resources to restore service and the communication process to keep clients and Management updated with Incident progress Determine the priority and urgency of incidents for resolution, monitor progress and apply escalation procedures for incidents not progressions satisfactorily. Provides a central escalation point for staff and demonstrates ingenuity in applying knowledge to non-standard situations.
Qualifications
Detailed understanding of the ITIL Framework and experience meeting Service Level Targets.
High level of working in IT Service Delivery function. 
Sustantial experience of completing assessment and analysis of major incidents and resolutions. 
High level of understanding of computers and supporting infraestructure to identify common issues. 
Proficient in customer service techniques for ensuting that full account is taken of customers real and stated needs in the delivery. 
What they offer
Horario flexible
Horario de entrada y salida flexibles, libertad para gestionar asuntos personales o familiares.
Seguro médico
La empresa ofrece o financia un seguro de salud, además del reglamentario.
Remote friendly
Libertad para trabajar algunos días de la semana desde casa.
Ticket restaurant
La empresa ofrece o financia tickets restaurant para las comidas entre semana.
Cursos y certificaciones
La empresa financia cursos de formación relacionados con las funciones del puesto.
Bono transporte
La empresa facilita o financia el bono de transporte.
Movil-ordenador
La empresa proporciona un ordenador o móvil para realizar las funciones de trabajo.
¿Conoces un Major incident manager?
Si así es, puedes recomendarlo en esta oferta y si es contratado, te llevas nuestra recompensa.500€ de recompensa si encuentras al candidato ideal!
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Siguientes pasos
Revisión de tu perfil
Nuestro equipo de expertos evaluará tu perfil para ver si se ajusta con la oferta. Te informaremos tanto si es así como si no.
Entrevista telefónica
Si tu perfil encaja con lo que estamos buscando, te llamaremos para completar y validar tu perfil.
Entrevista con cliente
Una vez evaluado por nuestro equipo, lo compartiremos con nuestro cliente para que realice las pruebas y/o entrevistas oportunas.
Oferta y contratación
¡Enhorabuena! Has sido el candidato seleccionado. Nos pondremos en contacto contigo para darte la buena noticia.