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Head of CX: CRM, eCommerce & Digital Marketing

500 € Recompensa
1 vacante

Remoto parcial
10 años de experiencia
Indefinido · Jornada completa
Inglés C1 ·  
Salario no disponible

Our client is the leading proximity distributor in Southern Europe. It provides the best and fastest access to a market of a vast array of convenience products, pharmaceutical products, electronic top-ups, books, documents, tobacco, and lottery tickets, amongst many others. Has a team of highly qualified professionals comprising more than 6,000 direct employees and 15,000 collaborators, focused on offering their clients a service that is both efficient and adapted to their every necessity.
The role of the customer experience manager is crucial in shaping the strategic direction of our customer engagement platforms, connecting customers and users with the organization's brand, services, and products. You will be:
  • Bridging the gap between business requirements and technical implementations
  • Supporting the different businesses, and countries in the group with the improvement of sales strategies, customer care support and productivity, digital marketing automation, and corporate communications through the different websites and e-commerce. 
  • Defining, prioritizing, and delivering features that enhance our CRM, e-commerce, and marketing capabilities ensuring optimal customer experience across the organization.
  • Defining and implementing customer experience strategies and initiatives
  • Ability to strategically plan, deliver, and manage features and functionalities based on business value and impact
  • Analyzing customer feedback and data to identify improvement opportunities
  • Ensuring consistent and positive customer interactions across all touchpoints
  • Collaborating with cross-functional teams to enhance customer satisfaction.
  • Keeping SLAs for Business As Usual Operations and Maintenance
  • Improving time to market according to business needs
  • Stakeholder management demand management
  • Bachelor in Engineering, Business, Marketing...
  • Perfect English & Spanish communication skills.
  • At least 10 years playing a similar role facing client's needs/requirements, managing risks, priorities, program and project management, team management, and supporting business solutions. 
  • Budget management (CAPEX/OPEX). 
  • Excellent communication and collaboration skills to work efficiently with cross-functional teams, stakeholders, and external partners
  • Consultancy background. 
  • Familiarity with Customer Experience Platforms: Salesforce, SAP Commerce Cloud, Adobe Experience Manager. 
  • Familiar with SAP environments. PRINCE2/PMI/Agile

  • French
  • Certifications. 
  • Experience in Logistics Processes
What they offer
Horario flexible
Horario de entrada y salida flexibles, libertad para gestionar asuntos personales o familiares.
Seguro médico
La empresa ofrece o financia un seguro de salud, además del reglamentario.
Remote friendly
Libertad para trabajar algunos días de la semana desde casa.
Ticket restaurant
La empresa ofrece o financia tickets restaurant para las comidas entre semana.
Cursos y certificaciones
La empresa financia cursos de formación relacionados con las funciones del puesto.
Tickets guardería
La empresa ofrece o financia tickets de guardería para los empleados con hijos.
Jornada reducida en verano
En los meses de verano se establece jornada intensiva con horarios reducidos.
¿Conoces un Head of CX: CRM, eCommerce & Digital Marketing?
Si así es, puedes recomendarlo en esta oferta y si es contratado, te llevas nuestra recompensa.500€ de recompensa si encuentras al candidato ideal!
o comparte
Siguientes pasos
Revisión de tu perfil
Nuestro equipo de expertos evaluará tu perfil para ver si se ajusta con la oferta. Te informaremos tanto si es así como si no.
Entrevista telefónica
Si tu perfil encaja con lo que estamos buscando, te llamaremos para completar y validar tu perfil.
Entrevista con cliente
Una vez evaluado por nuestro equipo, lo compartiremos con nuestro cliente para que realice las pruebas y/o entrevistas oportunas.
Oferta y contratación
¡Enhorabuena! Has sido el candidato seleccionado. Nos pondremos en contacto contigo para darte la buena noticia.